Terms
Please read these terms and conditions carefully before agreeing to them, they contain important information about your rights and obligations.
If you are unclear or uncertain about anything in these terms and conditions please contact us with any queries before you make a booking:
- Contact your store here
- By phone: 0191 222 9701
- By post: Dawson & Sanderson 124-130 Northumberland Street, Newcastle upon Tyne, NE1 7DG
- By email: help@travelco.co.uk
Our usual hours of business are: Monday to Friday from 9.00 am to 5.30pm.
By accessing this website and/or booking with us you agree that you have read, understood and agree to be bound by these terms and conditions and you agree to comply with all applicable laws, rules and regulations.
Please note, that you must be over 18 and resident in the United Kingdom to make a booking with us. If you are a consumer these terms and conditions do not affect your statutory rights.
Definitions
In these terms and conditions the following words shall have the following meanings (unless the context otherwise requires):
Dawson and Sanderson Limited a company registered in England and Wales with company number 741833 whose registered office is at 124-130 Northumberland Street, Newcastle upon Tyne, NE1 7DG. VAT Registration number is 177 9838 90. holidayco.co.uk is a trading name of Dawson and Sanderson Limited.
You means the user of the website and/or the person who makes the booking (lead name)
Third Party Supplier, tour operator, airline, hotel, car rental agency or other third party supplier of holiday products or services
We hold full membership of the Association of British Travel Agents (ABTA number K1638) and International Air Transport Association (IATA number 91211945). The flights and air holiday packages shown are ATOL Protected by the Civil Aviation Authority, as we act as agent for licensed tour operators. The names and ATOL numbers of these tour operators are displayed with each holiday and flights shown.
Overview
The following Booking Terms and Conditions together with our privacy policy and, where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking form the basis of your booking with Dawson & Sanderson Ltd whose registered office is at 124 Northumberland Street, Newcastle upon Tyne, NE1 7DG Company No: 00741833. Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these Booking Terms and Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them. “We” “us” and “our” means Dawson & Sanderson Ltd. References to “Arrangement(s)” are to the flights, accommodation, car hire, cruises and other services featured on our websites.
By making a booking with us, you agree on behalf of all persons detailed on the booking that that you
a. have read these Agency Booking Terms and Conditions and agree to be bound by them;
b. consent to our use of your information in accordance with our Privacy Policy; and
c. are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services;
d. accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
When you make a booking with us (and you have other persons detailed on your booking) we will need to share your contact details, i.e. your name and address, with the other passengers that are listed on your booking. Your contact details will be shared when the other persons on your booking come to pay for all or part of their chosen Arrangements and by proceeding with your booking you consent to us sharing your contact details in this manner.
Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf.
However, where you make a booking of Arrangements in such a way as to create a Package Holiday that we have organised, we will accept responsibility for that Package in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (please see clause 2, below, for further information as to the circumstances in which we will be acting as a Package Organiser).
As a result of the above, our obligations to you may vary depending upon which Arrangements you book with us, and we have tried to set them out below as clearly as possible:
(A) Section A contains the conditions that will apply to all bookings.
(B) Section B sets out the extra terms that will apply when you make a booking with us, where we act as the Package Organiser.
SECTION A - Applicable to all bookings
1. Your Contract
For all Arrangements, your contract will be with the supplier of the Arrangements in question (the “Supplier/Principal”). This means that, when making your booking, we will arrange for you to enter into a contract with the Supplier/Principal named on your booking confirmation.
These Agency Booking Terms and Conditions and the Supplier/Principal’s Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Arrangements provided by the Supplier/Principal, unless we have sold those Arrangements in such a way as to create a Package Holiday where we are acting as the Package Organiser (please see clause 2 for further information), in which case we will accept responsibility for those Arrangements in accordance with Section B of these Booking Terms and Conditions.
2. Package Holiday Bookings
Where your booking is for a Package Holiday that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in Section B of these Booking Terms and Conditions.
A “Package Holiday” exists if you book a combination of two of the following separate travel services:
a. transport;
b. accommodation;
c. rental of cars, motor vehicles or motorcycles (in certain circumstances);
d. any other tourist service not intrinsically part of one of the above travel services;
provided that those separate travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are offered, sold or charged at an inclusive or total price.
Where you have booked a Package Holiday where we are acting as an Organiser, we still act as agent on behalf of the Supplier/Principals of your chosen Arrangements but we will comply with our legal obligations under the PTRs as your Package Organiser and as outlined in Section B of these Booking Terms and Conditions. This does not prejudice or otherwise affect our agency status with Supplier/Principals.
Please Note: We will only be acting as a Package Organiser where you book a combination of separate services in the manner described above – i.e. where you create your own Package. From time to time we will sell Packages that are organised by the relevant Supplier/Principal, in which case they will be responsible for the performance of that Package. When you book a Package, we will clearly inform you of the identity of the Package Organiser at the time of booking.
3. Booking and Paying for your Arrangements
Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your booking by issuing a confirmation invoice on behalf of the Supplier/Principal(s) of your chosen Arrangements.
A binding contract between you and the Supplier/Principal, will come into existence when we despatch the booking confirmation.
It is your responsibility to ensure that the information you provide to us or that we are otherwise holding on your behalf (whether that is a name, address, passport number or otherwise) is correct and fully up to date. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. You must contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept responsibility for any amendment charges or inability to use booked Arrangements that arise as a result of a failure to provide us with correct and up to date information for each individual who forms part of your booking.
If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will inform the Supplier/Principal(s) who may cancel your booking and charge the applicable cancellation fees (as set out in the Supplier/Principal’s Terms and Condition).
Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Arrangements will be held on behalf of the Supplier/Principal concerned, with the exception of bookings covered by an ATOL. Any money paid to us in respect of a booking covered by an ATOL is held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to the ATOL Holder for so long as the ATOL Holder does not fail financially. If the ATOL Holder does fail financially, any money held at that time by us or subsequently accepted from the consumer by us, is and continues to be held by us on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the ATOL Holder.
Please Note: We do not apply a charge where you pay for your Arrangements with a personal credit or debit card carrying the MasterCard or Visa logo.
4. Low Deposit Offers
Low deposit offers are only available on selected package holidays for existing customers who have never defaulted on payment in the past. For a list of holidays that apply to the Low Deposit offer, please call 0191 222 9701.
Where you wish to book a Low Deposit Offer an administration fee of £10 per person, per booking will be payable, in addition to any other fees or charges advised to you at the time of booking.
5. Accuracy
We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Arrangements that you wish to book before your booking is confirmed.
6. Prices
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Arrangements at the time of booking.
Where you have booked a Package Holiday where we are acting as the Package Organiser, additional provisions will apply to the price that you pay please see clause 24 for further information.
7. Insurance
You are strongly recommended to take out personal travel insurance for all members of your party. Indeed, all of our Supplier/Principals require that you take out adequate insurance as a condition of your contract with them.
We will be pleased to arrange insurance cover for you, at the time of your booking, although you are free to make your own arrangements. If you choose not to purchase insurance via ourselves, you must advise us of the company you are insured with in case we or the Supplier/Principal require their details, in the event of a medical emergency.
Whether you purchase insurance via us or make your own arrangements, it is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.
8. Special Requests
If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal but we can't guarantee that they will be met and we will have no liability to you if they are not.
9. Fitness to Travel and Medical Conditions
We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen arrangement.
Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.
10. Changes by You
Any request to change your booking must be sent to us in writing, by email, and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel.
Whilst we will try to assist, we cannot guarantee that such requests will be met. Changes cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure).
In addition, you must pay us an administration fee of £25 per person per booking.
Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.
11. Cancellation by You
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.
Should one or more member of a party cancel, it may increase the per person holiday price imposed by the Supplier/Principals of your chosen Arrangements for those still travelling and you will be liable to pay this increase.
In the event that you choose to cancel your chosen Arrangements, cancellation charges will be levied. The cancellation charges that will apply in such circumstances will be those imposed by the applicable Supplier/Principal of your chosen Arrangements, some of which will be up to 100% of the cost of your chosen Arrangements. We will inform you of the applicable cancellation charges and, in addition, we will also charge you an administration charge of £50 per person.
12. Changes and Cancellations by the Supplier/Principal
We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative Arrangements offered by the Supplier/Principal but we will have no further liability to you.
Where you have booked a Package Holiday where we are acting as the Package Organiser, additional provisions will apply in relation to any changes or cancellations made by the Supplier/Principal, please see clause 27 for further details.
13. Complaints
As the contract for your Arrangements is between you and the Supplier/Principal, any queries or concerns about your Arrangements should be addressed to them. If you have a problem with your Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you.
If you remain unsatisfied, you can inform ourselves via customer.relations@travelco.co.uk or by writing to us at Customer Relations, Dawson & Sanderson, 124 Northumberland St, Newcastle Upon Tyne, NE1 3DG as soon as possible and, in any event, within 28 days of your return to the UK whereby we will endeavour to assist in our capacity as an agent, i.e. by liaising with the Supplier/Principal on your behalf.
Please note that we offer an Alternative Dispute Resolution service through our ABTA membership. Please see clause 15 for further details. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
14. Our Responsibility for your Booking
Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).
We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
Please Note: Where you have booked a Package Holiday where we are acting as the Package Organiser we will accept responsibility for that package in accordance with clause 28.
15. ABTA
We are a Member of ABTA, membership number 24664. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
16. Force Majeure
Except where otherwise expressly stated in these booking conditions neither we nor any Supplier/Principal will be liable or pay you compensation if our obligations to you are affected by “unavoidable and extraordinary circumstances”, meaning any event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threats thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
Brexit Implications: please note that certain Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we and the Supplier/Principals would treat any such changes as Force Majeure, and whilst, where you have booked a Package Holiday with us, we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
17. Visa, Passport and Health Requirements
Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the Arrangements you chose to purchase. We will endeavour to provide you with details as to the passport, visa and health requirements applicable for travellers with an EC passport during the booking process; however, information on visa, passport and health requirements, where given and applicable, is so given based on the above assumptions. Requirements may change and you are therefore strongly recommended to check the up to date position with the Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
It is your responsibility to ensure that all members of the travelling party must be in possession of a full 10-year British Citizen passport for travel outside the British Isles (this includes all children under 16 who are not already included on an adult passport). You must inform us if you are travelling on a British Subject’s Passport.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/travelaware.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
18. Law and Jurisdiction
These Booking Terms & Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).
19. Accommodation Ratings and Standards
All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.
20. Documentation & Information
All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Arrangements or any other services please contact us.
21. Delivery
Tickets are normally despatched 10 days prior to departure. If you do not receive your tickets 10 days before departure please contact us at the contact details provided. For bookings made within 14 days of departure, travel tickets must be collected from the airport on the day of travel.
Please Note: tickets will only be sent to the lead passenger’s address that we have used for previous correspondence. However, where you make your booking within 16 weeks of departure and make payment by either credit or debit card, all documents and tickets will be sent to the cardholder’s billing address only.
22. Final Travel Arrangements
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
23. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 16).
